Chinese woman returned iPhone X to shop twice due to Face ID error The owner of the iPhone X from the Chinese city of Nanjing was forced to return the smartphone to the manufacturer twice due to failures in the work of Face ID, reports the South China Morning Post. According to the disappointed Apple client, the face recognition interface opened access to the device not only to herself, but also to her colleague when she took the gadget in her hands.

The owner of the iPhone X from the Chinese city of Nanjing was forced to return the smartphone twice to the manufacturer due to failures in the work of Face ID, reports the South China Morning Post. According to Apple’s disappointed client, the face recognition interface opened access to the device not only to herself, but also to her colleague when she took the gadget in her hands.

img Chinese woman returned iPhone X to shop twice due to Face ID error When this happened for the first time, Ms Yen (only the name of the heroine is known) turned to the Apple support service, where her words were challenged. Then she decided to go back to the nearest Apple Store to demonstrate the problem to the store employees. Technicians, finding the device defective, gave the customer a replacement.

The fact that the Face ID of the new iPhone X also recognizes not only the owner, but also the stranger, it turned out quickly enough. Convinced of the obvious malfunction of the “innovative” method of identification, Ms. Yen repeated her visit to the Apple Store and demanded the return of the money paid. At the time of publication, Apple official representatives did not comment on the situation.

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